Terms and Conditions

Organisation Details: –
John Fyfe owns and operates this site
Website info: Home Page https://johnfyfe.org/ which incorporates The Glen Store https://johnfyfe.org/the-glen-store/
Office address:
John Fyfe, The Glen Store,
51 Blackford Glen Road,
Edinburgh EH16 6TP
Phone: +44 (0) 7957555989
Customer service email: johnfyfe@blackfordglen.com

John Fyfe https://johnfyfe.org/owns and operate this Website which incorporates https://johnfyfe.org/the-glen-store/ .
This document governs your relationship with https://johnfyfe.org/ (“Website”) and, in turn, https://johnfyfe.org/the-glen-store/
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by John Fyfe. John Fyfe has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Our privacy policy, which sets out how we will use your information, can be found at https://johnfyfe.org/privacy-and-security-notice/ By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and John Fyfe https://johnfyfe.org/ will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of John Fyfe https://johnfyfe.org/ or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by John Fyfe https://johnfyfe.org/ and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with https://johnfyfe.org/the-glen-store/ you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. https://johnfyfe.org/the-glen-store/ retains the right to refuse any request made by you.
If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be The Glen Store or may in some cases be a third party. Where a contract is made with a third party https://johnfyfe.org/the-glen-store/ is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

You may place an order with us via our website or over the phone.
All orders accepted by us shall be subject to these terms and conditions.
When you place an order with us, an order acknowledgement email will be sent. This is to indicate we have received your order, but not acceptance of your order.
Your order will only have been deemed accepted after full payment has been received and your order has been dispatched.
We reserve the right not to fulfil any orders we receive. This is to protect us in the case of mistakes, such as inadvertently under-pricing goods, our inability to supply, suspected fraud or other similar reasons.
We continually price check all our products to bring you the lowest possible pricing, and then add on a fair postage and packaging cost for that product type. We are confident that your total order, including shipping, will be extremely competitive for product of the nature offered. If you can find your order cheaper somewhere else, please tell us about it.
We use a combination of Royal Mail and 3rd party couriers. For all orders over £30 a signature is usually required. If no one is available to sign when a delivery attempt is made, a card will be left. Please follow the instructions on the card to arrange re-delivery.
Packages should be inspected for damage before acceptance. If the package is damaged on arrival, then sign for the package as ‘damaged upon delivery’. (Take photographs of the parcel before opening, as evidence of the damage).
You should inspect the delivery for conformity and report any discrepancies/shortages to us within 3 working days after delivery.
Shipping times frames stated on the product pages and check out are estimates only.
When we receive your order, an order confirmation email is sent to the email address you supplied with the order.
When your order is shipped another email is sent to you confirming when it was sent, and where applicable, a tracking number will be included.
Please note that the shipping method selected at the check-out is not the delivery time from when the order is placed, but the service level provided by a 3rd party (e.g. Royal Mail). Once the items have been dispatched. These service levels are not guaranteed.
If you have not received your parcel, please contact us for assistance.
As a guideline, please see the typical dispatch time estimates listed below:-
Custom made arrows are usually dispatched within 14-21 working days. (Monday – Friday)
Please note that if you have ordered multiple items with varying shipment estimates the order will be despatched in a single shipment when all items are available.
If we are unable to fulfil your entire order, we will contact you and offer to back order the unavailable items or refund.
None of the following: John Fyfe, johnfyfe.org, The Glen Store, John’s Arrow Shop, The Picture Shop and Craft shop: are Vat Registered Companies.
With few exceptions, orders are VAT free
We want you to be happy with your purchase! If you have any problems, please contact us and we will be pleased to help.
The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.
Some products are exempt and cannot be cancelled once processing has begun.
Examples include:
Goods made to your specifications. E.g. Custom-made arrows
Goods modified from the manufacturer’s original specifications by your request.
These include, but not limited to:
Arrow shafts cut to your length
Fletching of Arrows
Crowning of arrows
Cresting of arrows
If you wish to exercise your right of cancellation, you must inform us of your decision by clear statement, (e.g. email) and provide us with details of the order. We will then acknowledge your cancellation request and assist with the returns procedure.
You will be responsible for returning the goods to us at your own cost. The Consumer Contracts Regulations places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability.
The Glen Store will refund you within 14 days the value of the original order (except for the supplementary costs arising if you choose a type of delivery other than our least expensive method of delivery).
Please note, we are legally entitled to make a deduction from any refund equal to any loss in value associated with unnecessary handling of the product. (Unnecessary handling would be anything more than what would normally be expected when inspecting a product in a retail shop.)
It may not always be possible to prevent the dispatch of an order should the cancellation request be made when the order has progressed to the dispatch phase of the order process.
If you believe your product has developed a fault, please follow the procedure below so we can efficiently resolve the issue.
1) Call or email us and describe the problem. We may ask you to send photos of the fault to help us evaluate the issue.
2) It is likely we will need the product returned to us for inspection. We will discuss the best method of return if a return is required. You will be responsible for returning the product to us.
3) If after inspection a fault is confirmed, we will also refund your reasonable return postage costs, which will have been advised during step 2.
Please note we will not refund an unnecessarily expensive return postage method and will not refund international postage costs.
If after inspection no fault is found, we will return the goods to you and you will be responsible for our reasonable postage costs.
4) The appropriate course of action will be advised in accordance with the Consumer Rights Act 2015.
Please note that issues such as: wear and tear, modification, miss-use, stripped threads, paint chips, broken screws, loose screws, impact damage, scuff marks and other such items are not considered faults.
Also please note that consumables only carry a limited warranty. Please inspect these items carefully before use.
Consumable items are products such as:
Fletchings, e.g. Feathers
Other similar product types
These products experience high degrees of wear and tear and are vulnerable to damage through normal use. Some require ongoing maintenance and repair.
All warranty claims will be evaluated on a case by case basis.
Credit/Debit Cards
Online card payments are processed securely via PayPal. The checkout areas of our website are secured with ‘SSL’ encryption technology. Certification type: True Business Certificate issued by GeoTrust and powered by DigiCert
We accept Visa Credit, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and Maestro cards.
PayPal is accepted for online orders. www.paypal.co.uk
Bank Transfer
Payment by bank transfer can be arranged. Please contact us for details.
While we go to considerable lengths to ensure our prices, images, descriptions, and availability indicators are accurate, sometimes errors may occur.
If we discover any errors or inaccuracies, we reserve the right to not fulfil any orders received.
We will always attempt to contact you to explain the issue, giving you the option to revise the order or cancel.
If your order is cancelled by us, you will receive a full refund.
We sell to the UK only and all transactions will be in GB Pounds Sterling.
At the point of payment, the final transaction price will be displayed in GB Pounds Sterling and you will be committing to pay in GB Pounds Sterling.
We do not accept payments in Euros or US Dollars.
While we hope you will never find reason to complain, we do understand that sometimes things go wrong.
If for any reason you are not satisfied with our service, please tell us about it.
Please email your complaint to john.fyfe@blackfordglen.com
We do not accept liability for any consequential loss of profit or indirect losses associated with the use of this website or products sold.